Dalriada Properties Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This notice explains what information we collect, how we use it, and the rights you have.

If you have any questions, you can contact us at info@dalriadalodges.com

1. Who we are

Dalriada Properties Ltd 47 Broomfield Road, Portlethen, Aberdeenshire

Tel: 01569 769189

Email: info@dalriadalodges.com

We are the data controller for the personal data we collect.

2. What information we collect

We collect information when you:

• Make a booking

• Contact us by email, phone or through our website

• Sign up for marketing emails

• Browse our website (via cookies, where consented)

This may include:

• Name, email address, phone number

• Booking details

• Payment information (processed securely by our payment provider — we do not store card details)

• Communications with us

• Website usage data (analytics cookies, if you consent)

• Accessibility or health information you choose to share so we can support your stay

We only collect what we genuinely need.

3. How we use your information

We use your information to:

• Manage your booking and provide your accommodation

• Contact you about your stay or enquiry

• Process payments and issue confirmations

• Improve our website and services

• Send marketing emails only if you have opted in

• Meet legal and regulatory obligations

We do not sell your data.

4. Lawful bases for using your data

We process your data under:

• Contract – to manage your booking and stay

• Legal obligation – accounting, tax and safety requirements

• Legitimate interests – service improvement, fraud prevention

• Consent – for marketing emails and non‑essential cookies

You can withdraw consent at any time.

5. Marketing communications

We send marketing emails only when:

• You have explicitly opted in, or

• You are an existing customer and the “soft opt‑in” applies

Every email includes an unsubscribe link.

6. Cookies

Our website uses:

• Necessary cookies – required for bookings and security

• Analytics and marketing cookies – used only if you consent

You can accept, reject or manage cookies at any time via our cookie banner.

A full Cookie Notice is available on our website.

7. Sharing your information

We may share your data with:

• Payment processors

• Booking platforms

• IT and website service providers

• Regulators where legally required

All third parties must keep your data secure and comply with UK GDPR.

We never share data for unrelated marketing.

8. International transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• International Data Transfer Agreement (IDTA)

• Standard Contractual Clauses (SCCs)

9. How long we keep your data

We keep your data only as long as necessary:

• Booking records: 6 years (legal requirement)

• Enquiries: up to 1 year

• Marketing data: until you unsubscribe

• Cookie data: per our cookie retention schedule

10. Your rights

You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion (in certain circumstances)

• Restrict or object to processing

• Withdraw consent

• Data portability

You can make a request verbally or in writing. We will respond within one month.

11. Data security

We protect your data using:

• Encrypted systems

• Secure payment gateways

• Access controls

• Staff training

• Secure disposal of data

• Regular backups

Only authorised staff can access your information.

12. Contact us

If you have questions or wish to exercise your rights:

Data Protection Lead: Robert McAlpine

Tel: 01569 769189

Email: info@dalriadalodges.com

If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO).

Dalriada Privacy Policy – May 2026